pk987 FAQ — Every Question Pakistani Players Ask, Answered

Click "Forgot Password?" on the pk987 login page. Enter your registered mobile number or email address and you will receive a reset link within 2 minutes. The link expires in 15 minutes for security. Follow the link, set a new password and log in. If you do not receive the reset message, check your spam folder or contact support@pk987.app.

Accounts lock temporarily after several consecutive wrong passwords — this is a security protection. Wait 15 minutes and the lock lifts automatically. Alternatively, use the "Forgot Password?" flow to reset your credentials and gain immediate access. For urgent assistance, contact support@pk987.app with your registered mobile number for a manual unlock.

Yes. No app download is needed. Open any browser on your Android or iPhone, go to pk987.app and tap Login. The mobile experience is fully optimised — same games, same payment methods and same withdrawal speed as desktop. For quick access, save pk987.app as a bookmark on your home screen.

Log in to your pk987 account, go to Account Settings → Profile and submit a change request. Because your mobile number is tied to security, number changes require identity verification before taking effect. If you cannot access the old number, contact support@pk987.app with your full name and CNIC number for manual assistance.

Two-factor authentication requires both your password and a one-time code sent to your mobile to log in — meaning a stolen password alone is not enough to access your account. Enable it from Account Settings → Security → Two-Factor Authentication. Setup takes about 30 seconds and is strongly recommended for all pk987 players.

Yes. pk987 supports simultaneous sessions on multiple devices. Your balance and transaction history are consolidated — a deposit made on your phone shows immediately on your desktop session and vice versa. Sessions on devices you do not recognise can be terminated from Account Settings → Security → Active Sessions.

Contact support@pk987.app with subject line "Account Closure Request" and include your registered mobile number. Any remaining real-money balance will be returned to your registered payment method before closure. Bonus funds that have not completed wagering requirements will be forfeited. Account closure is permanent and a new account cannot be opened under the same identity.

pk987 accepts Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfers and Visa/Mastercard bank cards. All transactions are processed in Pakistani Rupees (PKR) — no currency conversion, no exchange rate surprises.

The minimum deposit is Rs 100 for Easypaisa, JazzCash, NayaPay and SadaPay. For bank IBFT and card deposits the minimum is Rs 500. There is no maximum deposit limit for standard accounts — higher limits are available for verified VIP accounts. To qualify for the welcome bonus, the minimum first deposit is Rs 200.

Easypaisa, JazzCash, NayaPay and SadaPay deposits are credited to your pk987 wallet almost instantly — usually within seconds. Bank IBFT transfers can take up to 2 hours, though most arrive within 20 minutes during regular banking hours. Card deposits credit within 5 minutes. If a deposit has not appeared after the expected time, contact support with your transaction reference number.

pk987 does not charge any deposit fees on its side. Your payment provider — Easypaisa, JazzCash, your bank — may apply their own standard transaction fees outside pk987's control. Check your provider's fee schedule for details. The amount credited to your pk987 wallet will reflect exactly what pk987 receives after any provider deduction.

Wait the expected processing time for your payment method first. Then check your pk987 transaction history (Wallet → Transactions) — the deposit may appear there as "Pending". If it is not there after the expected time, email support@pk987.app with: your registered mobile number, the payment method used, the amount, the date and time, and your transaction reference number from your payment app. The support team will trace and resolve it within 24 hours.

No. Deposits must come from payment methods registered in your own name. Third-party deposits are rejected during KYC verification and any associated winnings may be forfeited. This policy is in place to protect both players and the integrity of the platform. If you do not have your own account with a supported payment provider, consider a bank IBFT from your personal account instead.

Yes. From Account Settings → Responsible Gaming, you can set daily, weekly or monthly deposit limits. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Raising a limit requires a 24-hour waiting period — giving you time to reconsider. See the Responsible Gaming page for full details.

The per-transaction maximum varies by payment method and is set by the provider — for example, Easypaisa has its own daily transaction limits which apply independently. pk987 itself does not impose a per-transaction cap on standard verified accounts. For very large single deposits, contact support in advance to ensure smooth processing.

Log in, go to Wallet → Withdraw. Select your payment method, enter the amount and confirm. Withdrawals go to the same method you used to deposit. For bank withdrawals, you will need to enter your IBAN. Ensure your KYC verification is complete before requesting your first withdrawal — it is required for all withdrawals.

Standard withdrawals under Rs 500,000 are processed automatically within 2 hours — often much faster. For amounts above Rs 500,000, the VIP payments team handles the transfer personally, still targeting a 2-hour turnaround. Easypaisa and JazzCash withdrawals typically arrive in minutes once processed. Bank IBFT may take up to 2 hours after processing to reflect in your bank account.

The minimum withdrawal is Rs 200. You do not need to accumulate a large balance before taking money out — Rs 200 is a low threshold that gives you flexibility. There is no maximum withdrawal limit for verified accounts.

pk987 does not charge withdrawal fees. You receive the exact amount you request. Your payment provider (bank or mobile wallet) may apply their own standard fees, which are outside pk987's control. These are typically very small or zero for mobile wallet transfers within Pakistan.

First check your KYC status — pending identity verification is the most common cause of withdrawal delays. If KYC is complete, check for any active bonus wagering requirements that must be fulfilled before withdrawal is permitted. If neither applies, contact support@pk987.app with your withdrawal reference number and the team will investigate and resolve within 24 hours.

Bonus funds must meet the wagering requirement before they convert to withdrawable real-money balance. For the welcome bonus, the wagering requirement is 20x. For example, a Rs 1,000 bonus requires Rs 20,000 in qualifying bets before the bonus amount becomes withdrawable. Your real-money balance is always withdrawable at any time regardless of bonus status.

Withdrawal requests that are still in "Pending" status can be cancelled from your Wallet → Withdrawal History page, which returns the funds to your pk987 wallet immediately. Once a withdrawal has moved to "Processing" or "Completed" status, it cannot be cancelled as the transfer is underway.

New players receive a 100% match on their first deposit, up to Rs 5,000. Deposit Rs 200 minimum and your bonus is credited automatically — no promo code needed. The bonus is valid for 30 days from the date it is credited. It applies to PSL betting, jackpot slots, Andar Bahar, crash games, Baccarat and card games.

A wagering requirement (also called a playthrough requirement) means the bonus amount must be bet a certain number of times before it converts to withdrawable cash. pk987's welcome bonus has a 20x wagering requirement. If you receive a Rs 1,000 bonus, you need to place Rs 20,000 in qualifying bets. Real-money bets count toward the wagering requirement alongside bonus bets.

Yes. pk987 runs weekly reload bonuses, cashback offers, free-spin promotions on jackpot slots and PSL-specific betting boosts during the cricket season. Available promotions appear in your account's Promotions tab after logging in — check it weekly before your session. Promotional terms are posted with each offer.

Check that your deposit met the Rs 200 minimum qualifying amount. Verify that this was genuinely your first deposit (the welcome bonus is a one-time offer for new players). Confirm the deposit has cleared and is not still pending. If all of these check out and the bonus is still missing after 15 minutes, contact support@pk987.app with your deposit reference and the team will apply it manually if eligible.

Yes. From Account Settings → Bonuses, you can set your preference to "Decline Bonuses". With this setting active, future bonus offers will not be automatically applied to your account. Your existing real-money balance is completely unaffected by bonus wagering requirements when no bonus is active.

When a self-exclusion is applied, all active bonus funds that have not completed their wagering requirements are forfeited. Real-money balance is returned to your registered payment method. This is standard industry practice and is clearly stated in pk987's terms and conditions. It is one reason to complete wagering requirements before triggering a self-exclusion if circumstances allow.

Once registered, find your unique referral code in Account Settings → Referrals. Share it with friends. When a friend registers using your code and makes their qualifying first deposit, both of you receive a referral bonus credited directly to your wallets. There is no limit on how many friends you can refer. Referral bonuses are subject to standard wagering requirements.

pk987's game lobby includes: PSL Betting, Ludo Games, Andar Bahar, Baccarat, Card Games, Crash Games, Jackpot Slots and live dealer tables. New game categories are added regularly — registered players receive in-app notifications about launches.

pk987's PSL betting section covers match winner, top batsman, top bowler, total runs (over/under), man of the match, method of first dismissal, first ball result and dozens of ball-by-ball in-play markets. Odds are updated in real time during live matches. Minimum bet is Rs 50. Pre-match and live betting are both available.

In crash games, a multiplier starts at 1x and climbs. You decide when to cash out — collect before the multiplier crashes and you win your stake multiplied by the value at cash-out. If you do not cash out before the crash, the bet is lost. The crash point is determined by a provably fair algorithm and varies every round. It is fast, simple and very popular among Pakistani players.

Yes, the jackpot slots on pk987 carry genuine progressive prize pools that grow with every spin network-wide. Current pool sizes are displayed in real time on the jackpot slots lobby. Wins over Rs 500,000 are processed personally by the VIP payments team and paid the same day. Jackpot wins are real — they happen on pk987 regularly.

In Andar Bahar, a single "joker" card is drawn from a deck. You bet on whether a matching card will appear in the Andar (inside) or Bahar (outside) pile. Cards are dealt alternately to each pile until a match appears. It is one of the most popular traditional card games in Pakistan and is available on pk987 in both RNG and live dealer formats. A new round starts every 30 seconds.

Selected RNG slots and table games on pk987 offer a demo or practice mode accessible after login without using real-money balance. Live dealer games and sports betting markets require a real-money stake and are not available in demo mode. Demo games are clearly labelled in the lobby with a "Play for Free" indicator.

If a PSL match is abandoned before the minimum number of overs required to constitute a valid result, all pre-match bets are voided and stakes returned in full to your pk987 wallet. In-play bets placed after a match starts are settled according to the result at the point of abandonment where a result has been determined — or voided if no result can be determined. Match-specific rules are stated in the PSL Betting terms.

Minimum bet amounts vary by game. For PSL betting and card games the minimum is Rs 50 per bet. For jackpot slots the minimum spin is Rs 10. For crash games the minimum stake is Rs 20. For live dealer games including Baccarat, the minimum is Rs 100 per hand. These minimums make pk987 accessible for players at all stake levels.

Log in, go to Account Settings → Verification. Upload a clear photo of both sides of your CNIC. The review is usually completed within a few hours during business hours. You will receive a confirmation notification once your identity is verified. KYC is required before your first withdrawal and is a one-time process — once verified, you do not need to repeat it.

Never. pk987 staff — whether on live chat, email or any other channel — will never ask for your password. If anyone claiming to be from pk987 requests your password, do not share it and report it to support@pk987.app immediately. This is a classic social engineering attack. pk987's support team only needs your registered mobile number to identify your account.

Change your password immediately from Account Settings → Security. Then go to Account Settings → Security → Active Sessions and terminate all sessions other than your current one. Contact support@pk987.app with subject line "Possible Account Compromise" — the security team will review your login history and take additional protective action. Do this as quickly as possible.

pk987 uses 256-bit SSL encryption for all data in transit. Personal data is stored in encrypted form and access is restricted to authorised personnel only. pk987 does not sell or share personal data with third parties for commercial purposes. Full details of how your data is collected, stored and used are available in the Privacy Policy.

In some cases — particularly for first withdrawals, large amounts, or accounts with unusual activity patterns — pk987 may request enhanced verification before releasing funds. This is a standard anti-fraud measure. You may be asked for an additional CNIC document or a selfie with your CNIC. Contact support@pk987.app if you have not received a clear reason for the hold within 24 hours.

pk987 shares the minimum information necessary with payment processors to complete your deposits and withdrawals. Your data is not sold to marketers. It may be shared with legal and regulatory authorities if required by law. See the Privacy Policy for the full breakdown of data sharing practices.

pk987 provides six built-in responsible gaming tools: deposit limits, loss limits, session time limits, reality check pop-ups, cool-off periods and self-exclusion. All tools except self-exclusion are available directly from Account Settings → Responsible Gaming. Self-exclusion is activated by contacting support@pk987.app. All tools are free. See the Responsible Gaming page for full details.

Email support@pk987.app with the subject line "Self-Exclusion Request" and include your registered mobile number. Exclusion is activated within 24 hours of confirmation. During the exclusion period, your account is suspended, all marketing is stopped and the exclusion cannot be reversed before the chosen period ends. Minimum exclusion is 6 months. Permanent exclusion is also available and is irreversible.

Yes. A cool-off period lets you pause your pk987 account for 24 hours, 7 days or 30 days without triggering a formal self-exclusion. During a cool-off you cannot log in, deposit or play, but your account and balance are preserved. You return automatically at the end of the period with everything intact, including bonus funds (whose expiry timers are paused during the cool-off).

Yes. Reducing a deposit, loss or session limit takes effect immediately on pk987 — there is no delay. This is a deliberate design decision to make protective changes as frictionless as possible. Increasing a limit, by contrast, requires a 24-hour waiting period, giving you time to reconsider before the higher limit takes effect.

Yes. Email support@pk987.app with your name, your relationship to the account holder and a description of your concern. While player privacy is respected, pk987 takes family welfare concerns seriously and will take appropriate steps within the responsible gaming framework. If the account holder has given consent for you to act on their behalf, more direct assistance is available.

The full pk987 responsible gaming policy, including detailed tool descriptions, self-assessment quiz and the pk987 responsible gaming pledge, is available on the Responsible Gaming page. It covers everything from deposit limits to permanent self-exclusion, and includes a short self-assessment to help you evaluate your own gaming habits honestly.